2024 Mercari item arrived damaged

Mercari just refunded my buyer for a $38 item without requiring a return?! The item arrived to them damaged. Of course they ruled insufficient packaging as they always do automatically so I am fighting it and sent my photos over. Even if that were the case, in what world can they just say oh no your buuer gets to keep it and you get no money .... Hooda theme hotel

The buyer reported that it arrived damaged and almost immediately Mercari refunded all their money and aren't requiring them to return the 2 undamaged items. I messaged them and they just keep saying that since the one item was too damaged to return that they're sticking with their judgement.How to let mercari know my item came damaged? When i go to the help option it doesn't give me the option to report item for damage or not as described? Archived post. New comments cannot be posted and votes cannot be cast. Don't go to help, go to your order in progress, then start a return request.seller offering to replace damaged item. I purchased a turntable for around $300 and received it a couple days ago. The cover of the turntable was cracked and broke when I got it, so I instantly requested a return and it got approved. Although now I’ve got the seller saying they can buy and send me the replacement part for free.What are the most profitable items to scrap? Check out these items that have the potential to bring in the most profit when scrapping. Scrapping can be a great way to make more mon...The item you received is damaged; The seller sent a different item by mistake; The goods don’t match the seller’s description; The item you paid for is missing from your order; Once you notice any of these irregularities, you must report the issue to Mercari within three days from the parcel reception.09-17-202112:37 AM. If you voluntarily refund the buyer within 3 days of the case being opened, you are eligible for reimbursement from eBay on appeal if the item is delivered to the customer within 30 days of the case being closed. More details on the process here .For damaged items, please include photos of the box, packaging materials and the damaged item. You have three (3) calendar days to drop off the return item with the …I would contact Mercari while the item is in route. I received a notification that my item was eligible to be canceled because UPS did not update the tracking for days. I contacted Mercari and submitted a copy of the shipping receipt. Mercari stopped the cancelation. If you used the USPS, there would be no tracking updates on the card mailer ...Scam buyers will purchase items and attempt to use payment methods that aren't approved through Mercari, offer sob stories to entice sellers to lower prices, claim products arrived damaged, send back items damaged when sellers have sent out undamaged goods, etc.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Members Online • Shermeezy . Item never arrived and auto rating went through EXPERIENCE Edit: I contacted Mercari again since my transaction has been auto rated and my package has still not arrived. They were the ones that told me to ...I just received a supposedly fully computer tower (not an expensive one) today from a Mercari order. It came damaged. It was in a box only slightly larger than the computer with just two layers of the small bubbles wrap around it. As soon as I unwrapped it, half a dozen small pieces of plastic fell out. ... Item Arrived Damaged upvotes ...Block them move on you won't see their messages anymore. Even if it is broken you pay a percentage of your sales to give that problem to mercari. Mercari would rather you not talk to them either. You say a generic message if you don't want to block and move on like please contact Mercari I am not allowed to discuss it further.Sep 13, 2022 · As of February 2022, you can still get an average of 43% off retail for shipping labels for items between 0.25 lb - 150 lbs. Mercari prepaid labels include shipping protection of up to $200 in case your item is lost or damaged in transit by the carrier. Policy. Mercari’s Return policy reflects a balance between the needs of both parties to the transaction, the Buyer and the Seller. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the carrier-confirmed local delivery time (concerns raised …Can coloring my hair damage my scalp? Visit HowStuffWorks to learn if coloring your hair can damage your scalp. Advertisement For some people, changing hair color is like changing ...Buyer purchased item from me on Mercari on Dec 10, item was dropped off at post office on Dec 11. As of Jan 1 item still was not delivered. Buyer was patient (thank goodness) as they were also a seller on Mecari as well and understood the USPS holiday shipping woes. ... Jan 1 buyer contacts me and says all their other packages have arrived and ...7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. In that case, Mercari should refund you and suspend the buyer. 8/ If the PS4 is really not damaged and is working correctly, then you should ...Starting next week, travelers to Canada may be randomly selected for COVID-19 testing upon arrival at four major airports. Although Canadian airports had paused randomly testing ar...Posted by u/Dabblequeen - 2 votes and 1 commentMy order was returned to sender. If your order was returned to the seller, send them a message and see if they plan to reship the package with a new tracking number. If your seller needs a new shipping label, please contact us via the Help Center, and we'll be happy to help. Please keep in mind that the original shipping label can not be reused ...1 Contact the retailer with evidence of damage. As soon as you see there's a problem, let the retailer know and confirm any conversations in writing – we recommend doing this by email. If you have a camera handy, take photos of the damage straight away so that you have a full record of the problem. Acting quickly will ensure you retain all ...r/Mercari • Got my first return request because I didn't realize she was asking for a second pair thrown in for free on top of her 25% off offer. I see it now :(live and learn. Mercari let her keep item and didn't pay me.Just had this happen last friday with a 400$ package. Filed a claim with USPS and reported with Mercari. Thankfully Mercari canceled the transaction and I got my money back in full. Package still has not shown up a week later . USPS claims it was delivered via. Gps drop off cordinates that they have never given me.Often these fake buyers claim that they didn’t receive the item and claim a refund. Other times they lie that the item arrived damaged and ask for a refund. 10. Mercari Favors Customers. When it comes to Mercari’s terms and conditions, there is a bias in favor of the customer.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... However, a torn and completely empty envelope arrived, accompanied by a signed green sticker that reads 'Attention Customer: Received Unsealed, Received Without Content.' I've already messaged the seller, and I'm hoping for the best, but I'm ...Online auction websites for buying and selling secondhand items came with their own problems, including difficult listing procedures and long bidding times. On ...I'm sure this brand new seller is likely use to platforms like Tophatter or wish. U claim its been damaged in transit, they automatically refund within seconds and u keep item. Once mercari informs buyer they must return all items, they'll either cancel the request and rate, or they'll keep certain items (or all) and screw seller.The bottom also had a dent in it so that the item does not stand up on its own. I’m pretty sure the seller shipped it that way because the box wasn’t damaged enough to have done that to the item. Contacted mercari for a refund. It took them about 30 minutes to give me a response and they refunded and told me to keep the item.Resell for long enough and your bound to get a few of these cases from time to time. In this video, I review a few current, not-so-fun cases where buyers rec...Sep 13, 2022 · As of February 2022, you can still get an average of 43% off retail for shipping labels for items between 0.25 lb - 150 lbs. Mercari prepaid labels include shipping protection of up to $200 in case your item is lost or damaged in transit by the carrier. I am just wondering what I should do. I am the seller, the item arrived to the buyer damaged and I am fine with accepting the return on it. Based in what I have read about the Shipment Protection policy I feel like Mercari will be of no help with any reimbursement for the damage in transit, however...it will also be nearly impossible for the buyer to return it item without it getting even MORE ...I have ALWAYS been paid for items damaged during transit. That's what the shipping protection is for. Has happened 5 times since I've been selling and it always falls under shipping protection. i received such a package from a Mercari seller and I put in my submission when it arrived broken that it WAS packaged properly.The buyer also stated in their return request that "it got damaged in transit". The original listing photos show no sign of damage. Mercari sent me a generic response and approved the return anyways stating that the item was not accurately described and completely ignored the fact that even the buyer said it got damaged in transit.item arrived broken, it was make up and i paid well over 100+ for said item, description said brand new item and the pictures looked fine. When item got here i immediately opened the package because i was so excited and realized one of the components had broken in shipment and a few other items in the box were also broken, i was thinking of ...5 days ago · Policy. Mercari’s Return policy reflects a balance between the needs of both parties to the transaction, the Buyer and the Seller. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the carrier-confirmed local delivery time (concerns raised outside of these channels may not be ... It arrived today and tag says Size 8. It fits very big and is pretty clearly not a 0-2. It also has significant (to my mind) damage not disclosed -- the inner lining is completely detached from the wool part of the coat and hangs freely to where you can see it hanging down under the bottom edge of the wool.Item damaged in transit by USPS, arrived to buyer with a note saying USPS damaged it, Mercari claiming i am at fault due to insufficient packaging SELLING I’m looking to go on Twitter to talk to a real repas suggested by many users here; what else should I have to prove my claim other than the buyers pictures, screenshots of our conversation ...For items that are returned outside of our return window or are damaged, defective, or different from what was described, we will issue Mercari Credit in the amount of the item’s current value. What’s Mercari’s customer service phone number? We’re happy to help! Our customer support number is 1-888-325-2245 and we’re available Monday ...Mercari support keep getting worst with claims. Just had someone request return and he return it used, damage and in a used trash bag with no kind of protection. My item was brand new but I end up with a damage item that look like it got abuse by a 2 year old kid.64K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Yeah you aren't worth the hassle. I get it in this situation it probably arrived damaged but as a seller I just assume the buyer broke it and tried to get their money back. There's thousands of ...makingchanges21. MOD. Seller: Damaged item claim. SELLING. I tissue wrapped a boxed beer stein and placed lots bubble wrap around it in the shipping box. Customer received it 2 days later and stated it was damaged. Mercari notified me that they will review the customer’s photos and determine whether or not I’ll be compensated.Purchase Protection means that you can request a refund if: You didn't receive your order. The product arrived damaged or different than described on the listing (example: the condition isn't accurate). The seller didn't follow their …Bought something 10 days ago and no communication from the seller or tracking number. Mercari notification says the item is eligible for cancellation because seller hasn't shipped. Item is a cute dress I was planning to wear to a graduation party this weekend, but I don't want to risk it not getting here in time, and will probably just buy ...5 days ago · Policy. Mercari’s Return policy reflects a balance between the needs of both parties to the transaction, the Buyer and the Seller. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the carrier-confirmed local delivery time (concerns raised outside of these channels may not be ... It's not necessarily lost, it's just not updating. What you need to do is start a missing package report with usps. That normally shakes it loose. Also let your buyer know that you're keeping tabs on it. If your package truly does get lost and is never seen again, and you have a Mercari/ USPS label, Mercari will take care of it.Hi everyone, I had a buyer tell me their item arrived broken. I packaged it well but I guess it didn't matter. ... IMO, Mercari refunding buyer, while still paying you, is not guaranteed. They tend to do that only on things that are ~$20 or less, and it’s the first time it’s ever happened (almost like a one time “get out of jail free cardThe photo of the item shows that there was a mark on the box i assumed was part of the design. The buyer is saying its a water mark. It was clearly…Mercari lulls you into a false sense of security with their guarantee. They randomly do not honor it. I received items broken to pieces and they continued to request more pictures when I had sent 17 pictures!!! Yes, not a typo. 17 They continued to request additional pictures of pieces not broken when they were all broken-The.If this was the case, Mercari should let them keep the item, they should get a refund, AND funds should be released to the seller. There's no reason for Mercari to pay to ship a damaged item back to the seller for the seller to claim the same damage during transit and then have the value of the item released to them.Item Damaged in Transit - I used UPS Pack and Ship. (Resolved) I recently sold an old HP All-in-One computer for $120 on Mercari. The buyer has requested a return/refund because the computer arrived "smashed up" (I guess the screen was shattered). The thing is, I did not package the item.Reply. ZealousZen88 • 1 yr. ago. When an item that I sold on Mercari was damaged in transit, I received an email from Mercari letting me know that the buyer filed a claim for the damaged item and they were reviewing the buyer's inquiry. It also stated that because I shipped with a Mercari prepaid label, my order was eligible for coverage at ...The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. As per the usual transaction, sellers are informed once a buyer reports a problem with an item they have received. The Mercari system then determines whether the item is eligible for a return or refund. The decision depends on the item's eligibility ...The buyer let us know that your item arrived damaged. We’re going to take a look at their inquiry as soon as possible. Because you shipped with a Mercari prepaid label, your eligible orders are covered at up to $200 with Shipping Protection. We’ll be in touch shortly! If so, they may reimburse and release the funds from your sale to you.My order was returned to sender. If your order was returned to the seller, send them a message and see if they plan to reship the package with a new tracking number. If your seller needs a new shipping label, please contact us via the Help Center, and we'll be happy to help. Please keep in mind that the original shipping label can not be reused ...Not sure how the box was sealed, but if it wasn't covered all the way around, that dust could actually be from another package. Worked in a backroom before and it wasn't uncommon to find glitter or broken glass in a box 5 down from the original item it came from.Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.)When you receive the item back, do NOT open it without recording yourself and taking photos after. You can provide these to Mercari to dispute if they send you an item back that was not what you sent out. You will not have to worry about their review. When a buyer disputes an item, the review is no longer an option unless they "accept the item".Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. ... Damaged in Transit. For items damaged in transit, support requests must be filed within 3 ...What Are The Rules For Returns On Mercari? The rules for returns are straightforward but firm. To be eligible for a return, buyers must act within the critical 72-hour window following delivery. The item must match one of the specific return-eligible conditions, such as being significantly different from the listing or arriving damaged.seller offering to replace damaged item. I purchased a turntable for around $300 and received it a couple days ago. The cover of the turntable was cracked and broke when I got it, so I instantly requested a return and it got approved. Although now I've got the seller saying they can buy and send me the replacement part for free.Just go through Mercari. Take photos of the item inside the box (with the label visible if possible) to show what a bad fit it was. Do not rate, and open a return immediately describing the damage. Coming from a seller, Mercari almost always sides with the buyer, even if the seller hasn’t done something wrong.Mercari is your marketplace. It's the perfect place to declutter and discover items that are uniquely you. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures.Return scam. I sold a high ticket item on Mercari, brand new. The buyer filed a return stating that a mechanical part was broken. It didn't leave my house broken so I figured it happened during shipping. Mercari sided with the buyer and approved the return. I just got the return back and it turns out, the buyer swapped parts and kept my new ...USPS lost my buyers package for two weeks. I reached out twice before a case was opened, and two more times when the case was opened but nothing came of it. The buyer had been kind and patient and I felt awful. Then we were both notified that USPS had damaged my package in transit. We crossed our fingers that the item was still usable.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... PonyoLovesRevolution . First time I've received a damaged item BUYING A vintage metal bracelet I ordered arrived today snapped in two. I contacted Mercari and they gave me a refund in credits, and said I don't need to return the item.Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.You can tell Mercari that he altered your item. You could reply with “I apologize that you broke the figure but you acknowledge it didn’t arrive broken therefore it arrived as described. I cannot assist further from here.” Or you could ignore him. It would be up to the buyer to contact Mercari.Luckily it happened at 9pm and cancelled within half hour with same "buyer's payment" message. However I reposted and they repurchased next day, and I waited a full day and made sure mercari wasn't gonna cancel again before shipping. Never got a response on what happened on Mercari's end though. Yikes, $350 is a lot.To cut it short, I ordered something through mercari local and the driver ended up dropping off my package PLUS someone else's. I've talked to the seller about it and they contacted mercari, and mercari has told the seller that I will have to open up a return request for the item that isn't mine, I don't mind returning the item, but will I be the one have to print out the label and go to the ...item arrived broken, it was make up and i paid well over 100+ for said item, description said brand new item and the pictures looked fine. When item got here i immediately opened the package because i was so excited and realized one of the components had broken in shipment and a few other items in the box were also broken, i was thinking of ...Shipping is a big con as well. Safe say items with free shipping so better to get sellers to use free shipping. When a seller uses free shipping they just add the cost of shipping into the listing price which equals a higher sale price for the item that mercari gets to take 12.9% of. Shipping is tax free.Block them move on you won't see their messages anymore. Even if it is broken you pay a percentage of your sales to give that problem to mercari. Mercari would rather you not talk to them either. You say a generic message if you don't want to block and move on like please contact Mercari I am not allowed to discuss it further.Some items on our site are shipped and sold directly from the sellers. If the damaged item was shipped and sold directly from the seller, you will see the option to "Contact the Seller" on the Order Details page. Contacting the seller will result in a faster resolution, as Macy's cannot process returns or exchanges for these items.The buyer reported that it arrived damaged and almost immediately Mercari refunded all their money and aren't requiring them to return the 2 undamaged items. I messaged them and they just keep saying that since the one item was too damaged to return that they're sticking with their judgement.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Buyer claims $800 item is damaged SELLING My buyer is requesting a refund of a coat because it was wet and the package was wet. The postal service said it was delivered 2 days before she decided to request a refund. My theory is she left it ...The item must match one of the specific return-eligible conditions, such as being significantly different from the listing or arriving damaged. Mercari's team will assess the return request based on the listing details and the evidence provided by the buyer, including photos and descriptions of the issue.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Open a not as described dispute on the item. If it's under a certain dollar amount they will probably tell you to just keep it and give you a refund. Reply reply ... Bought books and they arrived damaged, I want to return but I don't want ...No packaging will suffice during a cat 4 hurricane mercari, Hate this damn app sometimes, Hopefully you get some reimbursement from mercari op. 1. johnmiltonfanatic • 1 yr. ago. I followed all their rules (plus the buyer even said it was clearly damaged in shipping) and mercari STILL wouldn't reimburse me.Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.)Just help them out with the steps. Most people don't read the TOS. If it shows delivered, you are covered. Tell them they can check with the people they live with or by, and they can ask the shipper to check the GPS for the delivery scan. They can also contact Mercari as they are covered under the buyer protection and Mercari will handle it.The price this buyer paid, while 4x the original retail, was still more than fair based on what this item tends to go for among collectors. So, within 5 minutes of FedEx delivering it today, she leaves me my first (out of 100+ seller ratings) poor rating and claims I took forever to ship, that it arrived damaged and broken and poorly packaged.Buyer needs to open a ticket with Mercari on the order. They need to say there is an issue with the order since it arrived broken. For your future sales, this damage is on you as mugs should not be packed in a bubble mailer, regardless of how much bubble wrap you use. Use a box next time. blackrain89.It arrived and the 3 days were nearly up when I received my first return as a new seller. They said the item wasn't what I described, and it was damaged. ... I've seen where people have tried to exchange damaged items for newer ones on Mercari but this item isn't (imo) worth the trouble. But I also don't see the point of damaging it purposely.Anything over $200 isn't covered by Mercari insurance. You could file for mail fraud 🤷‍♀️ ... and if I need to, I'll turn it legal. I know the item wasn't damaged, I have photo evidence, if they manage to damage a triple boxed item covered in bubble wrap and packing foam, it was intentional. Reply More posts you may like. r ...If you are able to prove that you followed Mercari's packaging guidelines, Mercari will refund the buyer and release your funds to you also. The buyer can assist you getting your shipping protection by stating that the item was packaged well and showing all the protection you shipped it with in their damage claim photos to Mercari.Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... First for me. Item arrived damaged/leaking and the shipping box was in terrible shape. Included all that in my return request and even mentioned how well it was packed but that the outer shipping box was heavily damaged. Let the seller know .... Jennifer schwartz berky update

The "shipping protection" is for Mercari to take advantage of in such cases. So essentially, they get the let's say, $13.50 shipping fee back, PLUS the $200 cost of the item. Mercari has the pictures of the damaged item, which the buyer provided. Of course, they won't always do this, but it's maybe 90% of the time.It arrived today and tag says Size 8. It fits very big and is pretty clearly not a 0-2. It also has significant (to my mind) damage not disclosed -- the inner lining is completely detached from the wool part of the coat and hangs freely to where you can see it hanging down under the bottom edge of the wool.Anyway, Mercari reviewed the disputed transaction for 4 fucking days and then sided with the buyer citing "insufficient packaging" on my behalf. I am PISSED. I have made over 300 sales on Mercari and NEVER had an item arrive broken - in fact most of my ratings include comments from buyers about how well I packed their item.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... ADMIN MOD Package Arrived Damaged . SHIPPING So, pretty much I ordered an gaming console from a seller on Mercari & they shipped via UPS. When the package arrived it was damaged badly and to make things worse seller didn't put any padding ...So i ordered a pretty expensive item from a seller with 0 ratings which is dumb, it was out for delivery today and got marked delivered in or at mailbox, i checked my porch the mailbox and didnt find anything what should i do i already filed and inquiry on mercari. should i go in the usps and ask?Often these fake buyers claim that they didn’t receive the item and claim a refund. Other times they lie that the item arrived damaged and ask for a refund. 10. Mercari Favors Customers. When it comes to Mercari’s terms and conditions, there is a bias in favor of the customer.7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. In that case, Mercari should refund you and suspend the buyer. 8/ If the PS4 is really not damaged and is working correctly, then you should ...How to File a Claim. Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.r/Mercari • Item shipped 12/16, buyer just received it today. We sellers seriously need buyers like this on Mercari. P/s: don't forget to keep communicating with your buyers. That's what I've been doing and so far my buyers have been ok with the delays.Posted by u/Alchemical_Fae - 10 votes and 7 comments Buyer needs to open a ticket with Mercari on the order. They need to say there is an issue with the order since it arrived broken. For your future sales, this damage is on you as mugs should not be packed in a bubble mailer, regardless of how much bubble wrap you use. Use a box next time. blackrain89. Mercari requires multiple photos of the item (s). At a minimum, they require photos of each side of the item (front and back, or front, left, right, and back) as well as a photo that shows the packaging material with the shipping label visible. If the buyer only uploads a single photo, Mercari will request additional photos before denying the ....

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